Roger Vincoletto

5 out of 5 stars★★★★★

Had a great stay here, except for the breakfast. I stayed here 13 years ago and came back to find the whole hotel renovated, making it better than before. Staff is very friendly except for 1 guy at the front desk. The pool is great and rooms are really big and comfy. The only complaint os the breakfast, it is really bad. Very few options and a lot of the options are of poor quality. It used to be MUCH better 13 years ago. Still I loved my stay and definitely would do it again.

Steven Harris

5 out of 5 stars★★★★★

This is a very good hotel that will always satisfy your needs. The location is great, and convenient, and it's very clean and pleasant. The entire staff is fantastic and everyone has always gone out of their way to make my stay comfortable. I want to give special recognition to Dylan, who is just everything you could possibly ask for. This nice young man cares about his job and making hotel guests feel welcome.

J LL

5 out of 5 stars★★★★★

Let me start by saying that the Team is doing what right looks like. They understand Customer Service and provide good Solid service with a very Positive attitude. You would think for a Hampton Inn you typically get what you get, however this location provides above and beyond. Cleanliness, Attention to detail on request, the Lobby has a warm very clean inviting perspective that you can tell that the Team has the right intention and great training. Sitting in the lobby watching the team member nightly clean the area with full attention to detail, the Housekeepers that showed that take pride in their work and what you see is the Results. Early in the morning, evening and assuming in the mid day you got the feeling of safe environment that the Team has it right. Now beyond that information there is the location, which is close to everything you need in terms of dining , stores to get comforts and even an outlet shopping mall all within a 3 mile radius. Some things walking distance. Check in pre-check and check out experience Great. Recommend this location to be a choice for those that are looking to feel the comfort of a positive vibe. Thanks to the Team for a job well done.✔️. Clean , comfortable and safe friendly atmosphere .

Emily Diaz

3 out of 5 stars★★★☆☆

We booked a night here after visiting Legoland & The Castle fun center. The hotel itself is super convenient, you are just minutes away from shops, restaurants, bike trails, Harriman State park, Legoland & much more. Our room was decent and clean like typical Hampton Inns with breakfast included as well. Unfortunately, we had an off experience with front desk, I believe his name was Deshawn. I was preparing my coffee when I overheard a lady request a later check out, he happily granted it and gave her a new set of keys. I remembered and quickly joped my partner had requested ours! We had such a late night. When I got back to our table I asked my partner (our status says we are always eligible and to simply ask, yay!), he quickly says oops I'll go now. He comes back 2 minutes later and says they said they arent doing any late checkouts at all and that they're fully booked so cannot manage. Im super confused! And tell him what I just overheard. I go on the app to see if they truly are fully booked, also not true! Every type of room was available. I went back and asked again and mentioned that the app says we can have a late checkout to simply ask - he dismissively repeats the same, no late checkouts are being honored we are fully booked. I was soo shocked! I guess he didnt realize I overheard another late checkout being offered and I simply walked away confused. Not sure what happened here, but the whole interaction was off and we simply wouldnt go back due to that. There are dozens of hotels in the area, if you cannot manage to treat all guests the same, there's more that needs to be looked into.